Last Updated: [Insert Date]
At FacesofNaija, we strive to ensure user satisfaction with any paid services, subscriptions, or promotional offerings provided through our platform. This Refund Policy outlines the circumstances under which refunds may be issued.
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1. Subscription Payments
If you subscribe to any premium features, ad services, or promotional packages on FacesofNaija:
All payments are non-refundable, except as outlined in this policy.
You are responsible for canceling your subscription before the next billing cycle to avoid being charged again.
No refunds will be issued for unused portions of a subscription or early termination.
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2. Duplicate or Unauthorized Charges
If you believe you’ve been wrongly charged due to a billing error, please contact us immediately with proof of payment. If verified:
A full or partial refund may be issued.
Refund requests must be made within 7 days of the transaction date.
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3. Promotional and Advertising Services
Payments made for ad placements, sponsored content, or boosted posts are non-refundable once the campaign has started or been approved.
If your ad was not delivered due to a platform error, you may be eligible for:
A refund, or
A re-run of your ad at no extra cost.
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4. Disputed Transactions
If you dispute a payment with your bank or payment provider without first contacting us, your FacesofNaija account may be suspended pending investigation.
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5. How to Request a Refund
To request a refund or report a billing issue, contact:
FacesofNaija Support
Email: refunds@facesofnaija.ng
Phone: +234 905 613 4332
Include:
Your username and registered email
Transaction ID or payment reference
Reason for the refund request
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6. Processing Time
Approved refunds will be processed within 7–14 business days to the original payment method.
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7. Policy Updates
We reserve the right to update this Refund Policy at any time. Any changes will be communicated via the platform or email.
